FAQs

Orders:

1. What types of crystals do you sell?

We offer a wide variety of crystals including Amethyst, Rose Quartz, Citrine, Clear Quartz, and many more. Each crystal is carefully sourced and selected to ensure high quality and authenticity.

2. Are your crystals natural?

Yes! All of our crystals are 100% natural and ethically sourced. We pride ourselves on providing high-quality, genuine crystals to our customers.

3. How do I choose the right crystal for me?

Choosing a crystal can be a personal and intuitive process. We recommend considering your specific needs or goals, like healing, protection, or clarity. You can also read the descriptions on our product pages, which include details about the energy and properties of each crystal.

4. How can I care for my crystals?

To maintain the energy of your crystals, it’s important to cleanse them regularly. You can cleanse your crystals by smudging them with sage, placing them under moonlight, or using sound healing techniques like tuning forks or singing bowls.

5. Do you offer international shipping?

Yes, we do! EVA Crystals offers worldwide shipping. Shipping rates and delivery times may vary depending on your location. Be sure to check the shipping options at checkout for more details.

6. What payment methods do you accept?

We accept a variety of payment methods including credit/debit cards, PayPal, and other secure online payment gateways.

7. Can I return or exchange an item?

Yes, we have a 30-day return policy. If you're not satisfied with your purchase, you can return or exchange the product within 30 days of receiving it. The item must be in its original condition. Please see our Returns & Exchanges page for more details.

8. Do you offer wholesale options?

Yes, we do! If you’re interested in purchasing crystals in bulk, please contact us at support@evacrystals.com for more information about our wholesale pricing and options.

9. How do I know if my order has been shipped?

Once your order has been processed and shipped, you will receive a confirmation email with a tracking number. You can use this to track your package.

10. Can I cancel my order after placing it?

If your order hasn’t been processed yet, you can cancel it by contacting us as soon as possible. Once the order has been shipped, cancellations are no longer possible. However, you may still be able to return the product.

Shipping & Returns:

1. What are your shipping rates?

We offer a range of shipping options to fit your needs and budget. Shipping rates vary depending on your location, shipping method, and order total. You can view shipping rates at checkout before placing your order.

2. How long does shipping take?

We strive to process and ship all orders within 1-2 business days. Depending on your location and shipping method, delivery times may vary. You can view estimated delivery times at checkout before placing your order.

3. Do you offer international shipping?

Yes, we offer worldwide shipping. Please note that international orders may be subject to customs fees and import taxes, which are the responsibility of the customer.

4. What is your return policy?

We want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we accept returns within 30 days of delivery. To initiate a return, please contact our customer service team to obtain a return authorization number. Please note that all returned items must be in their original condition and packaging, and shipping costs are non-refundable.

5. How do I track my order?

We provide tracking information for all orders. You will receive a shipping confirmation email with your tracking number once your order has been shipped.

Payment:

1. What payment methods do you accept?

We accept a variety of payment methods, including credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. All payments are processed securely through our website.

2. Is my payment information secure?

Yes, we take the security of your payment information very seriously. All payments are processed securely through our website using the latest encryption technology to protect your information.

3. When will my credit card be charged?

Your credit card will be charged at the time of purchase. If you are using a debit card, the funds will be deducted from your account immediately.

4. Do you offer financing or payment plans?

At this time, we do not offer financing or payment plans.

5. Can I use multiple payment methods for my order?

We currently only accept one payment method per order. If you need to split your payment, you will need to place separate orders.

If you have any additional questions about payment options, please do not hesitate to contact our customer service team. We’re here to help!