Overview
EVA Crystals provides high-quality, natural crystals sourced ethically from around the world. Our collection includes crystals for healing, meditation, and spiritual growth, tailored for both beginners and seasoned enthusiasts. We are dedicated to offering genuine stones that promote balance, well-being, and positive energy, helping you connect with the transformative power of crystals.
Shipping Policy
1. Shipping Locations:
- EVA Crystals ships worldwide. No matter where you are, we can deliver our products right to your door.
2. Order Processing Time:
- Orders are processed within 1-3 business days. Please note that during peak times, such as sales or holidays, processing may take longer.
- Once your order is shipped, you will receive a confirmation email with tracking information to monitor your package’s status.
3. Shipping Methods and Times:
- Standard Domestic Shipping: Estimated delivery time: 3-7 business days.
- Standard International Shipping: Estimated delivery time: 7-14 business days, depending on the destination and customs procedures.
- Expedited Shipping: Available for faster delivery at checkout. Delivery times and rates will vary depending on your location.
4. Shipping Costs:
- Shipping costs are calculated at checkout based on the weight of the order and your delivery address.
- Free shipping is offered on orders over for both domestic and international customers.
5. Customs and Duties:
- For international orders, customs duties and taxes may apply and are the responsibility of the buyer. These charges vary depending on the laws of your country.
Returns Policy
We want you to love your purchase! If for any reason you’re not completely satisfied, we offer a simple returns process.
1. Return Eligibility:
- You may return items within 30 days of receiving your order.
- Items must be in their original, unused condition, with all packaging and tags intact.
- Shipping fees for returns are the responsibility of the customer, unless the item arrived damaged or incorrect.
2. Non-Returnable Items:
- Customized or personalized items.
- Gift cards or sale items.
3. How to Initiate a Return:
- Contact our customer service team at with your order number and reason for the return.
- Once your return is approved, you will receive instructions on how and where to send your items.
- We recommend using a trackable shipping service for returns to ensure safe delivery.
4. Refunds:
- Once we receive and inspect your returned item, we will notify you about the approval or rejection of your refund.
- If approved, the refund will be processed to your original payment method within 5-7 business days.
5. Exchanges:
- If you wish to exchange an item for a different one, simply follow the return process and mention the item you’d like to exchange. Once we receive your returned item, we will process the exchange.
- Please note that additional shipping fees may apply for exchanges.
6. Damaged or Incorrect Items:
- If you receive a damaged or incorrect item, please contact us immediately with photos of the item and your order number. We will arrange a replacement or refund, including return shipping fees.